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Field guide / 03

Ultra Thunder Agent Accounts

Agents are where the platform meets players. This guide covers what the role involves, how to set up cleanly, and the routines that keep an agent operation calm.

Definition

What an Ultra Thunder agent account is

An agent account is an operator account focused on day-to-day work with players. If the distributor is the supplier, the agent is the front counter: the person players contact, the person who handles their accounts, and the person who keeps a working balance on hand.

Fit

Who an agent account is designed for

  • Individual operators who work directly with their own players.
  • Single-location store owners.
  • People starting out who want to learn the platform before taking on a network.

Access

The agent backend and portal

Agents sign in through the Ultra Thunder agent portal at https://fmubk.ultrathunder.mobi/. You need credentials issued for your account. The portal will not work with a player login, and your agent login will not work on the player site at https://ultrathunder.mobi/.

Functions

Account management and player work

Agent work generally revolves around player accounts: setting them up, helping players get in, and keeping track of who is who. Exactly which player functions your agent login includes depends on how your account was configured, and we have not been supplied with a verified list for the current backend. Ask your provider for a walkthrough of what your account can do.

Balances

Credit functions

Your agent account holds a credit balance that you draw on in your work with players. Credits typically come from whoever supplies your account, often a distributor. Keep a simple log of credits received and used, and check it against the backend daily. More in the credits guide.

Workflow

Daily account routine

  1. 1

    Sign in at the right address

    Open https://fmubk.ultrathunder.mobi/ from your own bookmark, not from a link in a chat.

  2. 2

    Check your balance

    Compare it to your log. If it is lower than expected, find out why before you start.

  3. 3

    Handle player requests

    Work through messages in order. Send players the player link, never the backend link.

  4. 4

    Top up before you run out

    Ask your supplier for credits while you still have a working buffer.

  5. 5

    Reconcile and sign out

    Match your log to the backend and sign out, especially on shared devices.

Structure

How agents and distributors relate

Agents commonly sit beneath a distributor, who supplies credits and support. That relationship is where most of your questions should go: if your balance, account or permissions need attention, your distributor or provider is the person who can act on it.

Comparison

Ultra Thunder agent vs. distributor

AgentDistributor
Who you servePlayersAgents and stores
Who supplies youUsually a distributor or providerA provider
ScaleOne operationA network of operations
Main skillResponsiveness with playersSupply, records and support
General role descriptions. Exact permissions depend on the account issued.

Thinking about moving up? Read the distributor guide.

Getting started

Setting up an agent account

  1. 01Get an account from a provider. Titan Gaming Solutions can discuss agent accounts.
  2. 02Receive your credentials and store them privately.
  3. 03Sign in at https://fmubk.ultrathunder.mobi/ and confirm your account and balance.
  4. 04Arrange your first credits with your supplier.
  5. 05Prepare a message template with the player link for new players.

Protect it

Account security

  • Your agent login is yours. Do not share it with staff or friends.
  • Never send passwords, authentication codes or recovery codes in chats.
  • Watch for look-alike addresses. The backend is exactly fmubk.ultrathunder.mobi.
  • If anything looks wrong with your balance or account, contact your provider immediately.

Help

Support for agents

Login trouble, missing balances and account questions all route to the provider that issued your account. Our support page helps you figure out which kind of help you need, and the agent login page covers common sign-in problems.

Legacy

Former Ultra Panda agents

Titan Gaming Solutions

Agent account information

Interested in an Ultra Thunder agent account, or already a Titan customer with a question? Message us.

Never include passwords, authentication codes or recovery codes in a message.