Help desk / Triage
Ultra Thunder Support
Most support problems are routing problems: the right person, the wrong address, or the wrong kind of account. Start here to find which help you actually need.
Step one
Login problems: which access do you need?
| If you are... | You need | Go to |
|---|---|---|
| A player trying to open games | Player access | https://ultrathunder.mobi/ |
| An agent or distributor managing accounts | Agent / backend access | https://fmubk.ultrathunder.mobi/ |
| Someone with oversight of other accounts | Administrative access (same backend) | https://fmubk.ultrathunder.mobi/ |
The player-facing Ultra Thunder destination. Send this to players. Operator logins do not belong here.
The Ultra Thunder agent and backend portal. Requires credentials issued for your account.
Still stuck at the sign-in screen? The agent login page walks through the eight most common causes.
Legacy
Old Ultra Panda access
Learn
Backend questions
For what the backend is, who uses it and how to orient yourself, read the Ultra Thunder backend guide. For a first-session routine and terminology, see the backend tutorial article.
Balances
Credit questions
Balances, logging and planning are covered in the credits guide. Credit pricing is tailored to each individual agent’s or distributor’s operation. Contact Titan Gaming Solutions to discuss your needs. See credit inquiries.
Scope
Account support: what Titan can help with
| Titan Gaming Solutions can help with | Your issuing provider handles |
|---|---|
| Accounts that Titan set up for you | Accounts set up by any other provider |
| Credit orders placed with Titan | Credits supplied by someone else |
| Questions about new agent or distributor accounts | Password resets and disabled accounts they issued |
| General questions about Ultra Thunder resources | Platform-level decisions |
Titan Gaming Solutions does not control every Ultra Thunder account. If someone else issued your account, they are the right contact for anything account-specific.
Always
Security
Titan Gaming Solutions
Talk to Titan Gaming Solutions
For accounts or credit orders handled by Titan, or general Ultra Thunder questions.
Never include passwords, authentication codes or recovery codes in a message.